Hackensack

"I had a great experience. It was a quick easy procedure getting both my bottom wisdom teeth removed. They were fully erupted and I waited too long to have them removed. But the procedure was great I was done in less than an hour and Dr.Costello was amazing. I knew I was under great care with him!..."

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places/ChIJFRx_9Fr6wokRCNsAR_YWu2k/reviews/ChZDSUhNMG9nS0VJQ0FnSURQdnVuQ2V3EAE

I had a great experience. It was a quick easy procedure getting both my bottom wisdom teeth removed. They were fully erupted and I waited too long to have them removed. But the procedure was great I was done in less than an hour and Dr.Costello was amazing. I knew I was under great care with him!

places/ChIJFRx_9Fr6wokRCNsAR_YWu2k/reviews/ChZDSUhNMG9nS0VJQ0FnTUNZaGQzS2FREAE

While the office is really nice and everyone is helpful and polite they will try to overcharge you as much as they possibly could. My son extraction was done in 2023 and we paid everything that we were asked to, for consultation visit, for the day of procedure and at the follow up date. 2 years later they send a balance out of nowhere and they demand that you pay it or they would sent to collection.
I realized they did over charge us in 2023 and over billed the insurance, for example they charge for 4 intervals of 15 min each of deep sedation which is 300 dollar each(1200 dollar total) my son extraction only took 15 min total how can you charge for 1 hour sedation when entire procedure took 15 min. Also in the consultation they would tell you the tooth are not impacted but later when they bill insurance they bill for impacted teeth which is more money and off-course the patient pays more out of pocket as well, again the time I paid all of our responsibility as they request your payment before you see the Dr. again I didn’t question much because I didn’t think they are scamming me, I guess that wasn’t smart.
in 2023 I thought what we were charged is normal but when my second son had to do same extraction we went to Dr Costello for consultation and I was told all 4 tooth are not impacted and I scheduled the operation date, when I received the insurance pre authorization letter the Dr initiated it had different Information than what I was given at the consultation visit, it had that 2 tooth are impacted, when I called the office to ask why the insurance authorization has something different than what I was told at the consultation I got no where with them. This is when I said let me find another oral Dr and get second opinion, and I am glad I did because I was told all 4 tooth are not impacted and what they ended up charging was way less than what Dr Costello was going to charge and the procedure was very smooth and recovery was smooth.
Again I didn't know I was ripped off until I had to go thru same wisdom tooth extraction for my other son. Lesson learned and I hope this review would save at least 1 family from getting ripped off.

places/ChIJFRx_9Fr6wokRCNsAR_YWu2k/reviews/ChdDSUhNMG9nS0VJQ0FnSUNobnB6Zm53RRAB

I went to Dr. Michael Costello today for the first time. Right away I was greeted by the beautiful reception sitting area.  It was very warm and calming.  His staff couldn’t have been nicer. Everything was done so efficiently.  And during my examination, Dr. Costello explained everything to me in great detail while showing me diagrams on a TV screen. It was so helpful to see that.  He took as much time as he needed to make sure I understood everything.  His bedside manner is so comforting, and he was very professional, yet friendly. I could not have been happier with my whole experience there and I will definitely refer them to anyone I know who needs an oral surgeon.  Very clean office as well.

places/ChIJFRx_9Fr6wokRCNsAR_YWu2k/reviews/ChZDSUhNMG9nS0VJQ0FnSUNnLS1tTEp3EAE

I have had all 4 of my wisdom teeth extracted by Dr. Costello. I love the office. It's very calming and professional. The staff was amazing from the receptionist to the surgical assistants. Dr. Costello is amazing at what he does. He extracted them so quickly and easy. He is very nice and personable but still very professional. I highly recommend coming here for all of your oral surgery needs!!

places/ChIJFRx_9Fr6wokRCNsAR_YWu2k/reviews/ChdDSUhNMG9nS0VJQ0FnSUN3cU5xXzh3RRAB

Dr Costello and his staff are great.  I got a lot of  teeth pulled and 16  implants.  The success rate was 100%.   I was expecting a lot of pain, but I didn't have much.  I was back to work the day after each implant session and I recovered very quickly thanks to Dr. Costello's great work.  It has been over 2 years since some of the implants were done and haven't had any problems. Thanks again Dr. Costello.

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