Hamilton

"Great Staff. Upscale electronic professional dental equipment. I highly recommend Mercerville Family Dental. I had my first visit, and I'm impressed...."

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Don't be poor if you go here. They're good at their jobs, but they will make you feel like shit if you're poor. I made my annual dental cleaning appointment so long ago I had forgotten about it, and didn't get the reminder text until Friday after office hours. So when I went in this morning I immediately asked if the appointment would cost anything today, explaining that I don't have any money. They checked and said no, so we proceeded. I need a root canal and wisdom tooth extraction but have no money for it, so when the hygienist mentioned it I explained to her that I was aware but I am very poor and cannot do anything about it right now, but I have been trying to get into the wait-list for the local dental school to have it done cheaper/free. I thought that would be the end of it, but she kept bringing it up, and I kept having to say I am poor, and eventually literally snapped when she said it "isn't good to be in pain all the time" by replying "Well the healthcare system doesn't care if I'm in pain unless I have money." I could tell she was uncomfortable about that but hello, how many times are you going to make me say I am poor??? Just drop it!

She got the doctor eventually and I heard her telling him about my situation in the hallway. He was pleasant when he came in but again mentioned the root canal and again I had to say *I am poor, I cannot afford it* and at least after that he dropped it, telling me I had a good plan for the dental school and that the school does good work and wishing me luck on it.

I go to check out of the appointment and the girl I had spoken to before to confirm I wouldn't owe anything then tells me I owe $11. I ask her why, when she told me I wouldn't owe anything. She says this is a balance from a previous appointment. Why wouldn't she tell me about that when I had asked and said at the start that I have no money? I was nearly crying at this point. I gave her my card which had literally just $23 on it, she took the $11 from it, and I wanted so badly to tell her how wrong it was for her not to have told me about it at the start especially when I had had to explain so much about how poor I am, but I couldn't make myself say it without crying so I just left.

If doctors wonder why some people wait so long to get help, maybe they should start with how they and their staff treat us when we do. Because this appointment has made me feel humiliated, repeatedly, and I don't ever want to come back if this is how they're going to treat me.

places/ChIJ4Zx9Lc1YwYkRWQIS5_3dJc0/reviews/ChdDSUhNMG9nS0VJQ0FnSUQ3MHFXNG93RRAB

Great Staff. Upscale electronic professional dental equipment. I highly recommend Mercerville Family Dental. I had my first visit, and I'm impressed.

places/ChIJ4Zx9Lc1YwYkRWQIS5_3dJc0/reviews/ChdDSUhNMG9nS0VJQ0FnSUN6M0lQamlnRRAB

I had my first visit at Mercerville Family Dental today and it was a great experience! Irva was my hygienist and she was extremely thorough, a pleasure to speak with, took the time to go over my questions and concerns and provided gentle and exceptional care. I don't really love going to the dentist, especially getting x-rays, but Irva did such a great job I didn't mind it at all. The dentist and front-end staff were all professional, helpful and friendly. The office was very well maintained, clean and equipped with the latest technology,  that made my visit comfortable and efficient.
Overall, I highly recommend Mercerville Family Dental for anyone seeking high-quality dental care in a warm and caring environment.

places/ChIJ4Zx9Lc1YwYkRWQIS5_3dJc0/reviews/ChdDSUhNMG9nS0VJQ0FnSURwbVpQUXVnRRAB

My experience at Mercerville Family Dental has always been a five-star experience.
Everyone, from the front desk, dental assistants, and dentists, do an extraordinary job in working together as a cohesive team to deliver the utmost best individualized care to each patient.
Today, I had a surgical procedure done by Dr. Stern., and as always, he did a wonderful job in performing the procedure in a most quick, efficient, and pain-free manner!  Andrea, the dental assistant, went above and beyond in making me feel comfortable. Both Dr. Stern, and Andrea, explained the procedure and what to expect before, during, and after.
I must say that if anyone has to have a surgical procedure done, it might as well be as pleasant an experience as possible!
Thank you, Mercerville Family Dental Associates , for your consistent care, competence, and professionalism.

places/ChIJ4Zx9Lc1YwYkRWQIS5_3dJc0/reviews/ChdDSUhNMG9nS0VJQ0FnSUROODdtT2dRRRAB

I was most impressed with the practice. Everyone was very friendly and accommodating. What impressed me the most was the technology and my hygienist Kaitlyn was very professional, informative and put my mind at ease. Dr Stern was kind and considerate and I would highly recommend them to anyone looking for a change.

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