Terms of Service
Clear Legal Framework
These terms govern your use of Appoint Panda's AI receptionist services. Written in plain language to ensure clarity and understanding of our mutual commitments.
Service Agreement Overview
By using Appoint Panda, you enter into a service agreement that protects both your practice and our platform. This agreement ensures high-quality AI receptionist services while maintaining compliance with healthcare regulations.
Key Commitments
Our Promise
Reliable, secure, HIPAA-compliant AI services that enhance your practice operations.
Your Responsibility
Use services lawfully, protect login credentials, and maintain professional standards.
Key Terms & Conditions
Essential terms that define our service relationship and mutual expectations
Service Availability
Our AI receptionist services are available 24/7 with 99.9% uptime guarantee. Scheduled maintenance will be announced 48 hours in advance.
Data Ownership
You retain full ownership of your practice and patient data. Appoint Panda processes data solely to provide contracted services.
Payment Terms
Subscription fees are billed monthly in advance. Annual plans receive a discount. Free trials do not require payment information.
Acceptable Use
Our services must be used in compliance with healthcare regulations, professional standards, and applicable laws.
Support & Assistance
24/7 technical support included with all paid plans. Implementation assistance and training provided for new customers.
Service Modifications
We may update features and capabilities with 30 days notice for material changes affecting your service experience.
Acceptable Use Policy
Clear guidelines to ensure our platform remains secure, legal, and professional for all users
Prohibited Activities
- Using the service for illegal activities or fraud
- Attempting to reverse engineer or copy our AI technology
- Sharing login credentials or unauthorized account access
- Transmitting malicious code, viruses, or harmful content
- Using the service to harass, threaten, or harm others
- Violating patient privacy or HIPAA regulations
- Interfering with service operation or security measures
- Sublicensing or reselling services without authorization
Enforcement
Violations of these terms may result in:
- Warning and request for compliance
- Temporary service suspension
- Account termination for serious violations
Compliance Support
We provide guidance and support to help you maintain compliance with these terms and healthcare regulations. Contact our compliance team for assistance.
Liability & Disclaimers
Understanding our responsibilities and limitations in service delivery
Service Limitations
While our AI technology is advanced, it is not infallible. Healthcare professionals remain responsible for final medical decisions and patient care quality.
- AI responses may occasionally require human review
- Emergency situations require immediate human intervention
- System availability subject to maintenance and updates
Our Commitment
We commit to providing reliable, secure, and compliant AI services with continuous improvement and professional support.
- 99.9% uptime service level agreement
- Continuous security monitoring and updates
- Responsive customer support and issue resolution
Legal Questions & Support
Get clarification on terms, report violations, or discuss legal requirements
Governing Law
These terms are governed by the laws of Delaware, United States. Any disputes will be resolved through binding arbitration in accordance with the American Arbitration Association rules.
Ready to Start with Clear Terms?
Experience our AI receptionist services with transparent terms, no hidden fees, and complete legal clarity from day one.