Gloucester

"I hate going to the dentist. Hadn’t been since I had a stroke 8 yrs ago. It was a great experience. I’m paralyzed on one side and the whole staff was very accommodating. Made me feel very safe and welcome. I had a cleaning and 6 cavities. The Dr. is really nice and funny...."

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places/ChIJd0JqdnTLxokR39F7acdbyzo/reviews/Ci9DQUlRQUNvZENodHljRjlvT2pGMFFsODBVbTVPYW1kd1YwTnBVRU5PZVVKTWRXYxAB

It is virtually impossible to reach this business by phone. I have been trying establish myself as a new patient (using the ProSmile plan) for regular perio cleanings.

When I initially called, about a month ago (Oct. 2025), I did speak to someone who told me that I first needed to come in for a consultation and I scheduled an appointment, but she could not tell me the cost.

I encountered a schedule conflict and called there on Friday morning, 11/21. I left a VoiceMail message, but no one called me back on Friday or Monday. According to Google, the office is open from 8:00am to 5:00pm. On Tuesday, 11/24 (today), I called just after 8:00am, but reached VoiceMail. Ditto for ~3 other attempts before 9:00am. I tried to verify the hours on the website, but no hours are listed.

I did finally reach someone just after 9:00am and explained why I was calling and my unhappiness that no one called me back since my Friday message and my difficulty at reaching the office today. The representative found my appointment. After discussion, in which she said that she was able to access my records from a 'sister' dental office, she related that she didn't believe that I needed to come for a consulation (which would be an out-of-pocket cost of $203 - although the website states the available new-patient special offer of exam, x-ray and cleaning for $99), but she would check. I was left on hold for a full 10 minutes before I hung up.

For the next 30 minutes, I repeatedly tried to reach someone, but every call went to VoiceMail. They also had my phone number on record and no one called me. I finally left a message to call me after 2:00pm. It is now 3:00pm and I have not received a call nor have I been able to reach anyone - just constant VoiceMail.

I am NOT happy!

I did reach

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Even though the people there were very nice, their services were less than basic. For the first time in my entire life after I got a cleaning, they did not floss my teeth or have me rinse with mouthwash. What’s more is that they do not give a bag afterwards with toothbrush, floss and next appt card. I thought all of these things were standard practice. My wife had the same experience. We will find someplace else.

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they don’t pick up the phone. On their website they Claim that you can make your own emergency appointments. When you really cannot. Well I need scheduling for requires an anesthesiologist. I called at least 10 times within the last 45 minutes and none of them were successful. All calls are made within Regular business hours. I could understand if maybe I called once or twice but no- I called over The course of 45 minutes and still no response. I believe that’s unacceptable for any medical practice Especially those who claim to be able to perform emergency procedures. Conserving my very first interactions are not positive- I’m going to bring my business and insurance money elsewhere

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I hate going to the dentist. Hadn’t been since I had a stroke 8 yrs ago. It was a great experience. I’m paralyzed on one side and the whole staff was very accommodating. Made me feel very safe and welcome. I had a cleaning and 6 cavities. The Dr. is really nice and funny.

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Do not go to this office!! They do a bait and switch on its patients. I was told various times I should reschedule because the doctor that accepted my insurance wasn’t available that day. Only to be told after 5 appointments they didn’t accept the insurance at all!

I gave my insurance information to the receptionists at Cherry hill family dental  they took my information and proceeded to tell me my insurance was accepted (after being entered as a new patient) but only by one dentist in their offices. I went to an appointment on Tuesday, May 6th 2025 at 3:30 pm Thursday, May 15th at 2:00pm I also went to an appointment on May 27th 2025 at 12:00 pm and again on June 24th 2025 at 3:00 pm and then again on July 16th 2025 at 2:00 pm. I had two other appointments that they rescheduled twice during this time period because the doctor that their office informed me accepted my insurance would not be in the office when they originally scheduled me.

It was in this last appointment on July 16th that they informed me that they did not accept my insurance and I would be charged full price for all of my appointments until then because their office did not accept it. It was the final appointment where I was supposed to get my permanent cap on my tooth after a  needed a root canal. I am now stuck with a temporary cap on my tooth because I could not receive my permanent cap because I was unaware until that final appointment that they did not accept my state insurance. I also lost months of time in which I could have been going to a doctor that accepted my insurance before loosing it, since I no longer qualify for state insurance I no longer have access to medical care.
I am being charged 3,194.00 dollars for dental work I would not have went to this office to receive if I had known they did not accept my insurance. I had state insurance with fidelis and I could have gone to another office to get my dental work done for no charge.

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