Privacy Policy
Transparency in Data Protection
Your privacy and your patients' privacy are fundamental rights. This policy explains how we collect, use, protect, and respect your data with complete transparency and HIPAA compliance.
What Data We Collect
We only collect data necessary to provide our AI receptionist services and improve patient care
Practice Information
Practice name, address, phone numbers, and staff contact details for account setup and service delivery.
Patient Communication Data
Call recordings, SMS messages, and appointment booking information processed by our AI systems.
Appointment & Scheduling Data
Appointment dates, times, patient preferences, and scheduling patterns for optimization.
System Usage Analytics
Aggregated, anonymized usage statistics to improve our AI systems and service quality.
How We Use Your Data
Service Delivery
Provide AI receptionist services, appointment booking, and patient communication automation.
AI Training & Improvement
Improve our AI models using anonymized, aggregated data to enhance service quality.
Compliance & Legal
Meet HIPAA, legal, and regulatory requirements for healthcare data processing.
Security & Fraud Prevention
Detect and prevent unauthorized access, fraud, and security incidents.
We Never:
Your Privacy Rights
You have full control over your data with comprehensive rights under HIPAA and GDPR
Right to Access
Request a copy of all personal data we hold about your practice and patients.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of personal data when legally permissible.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of personal data for direct marketing purposes.
Right to Restrict Processing
Request limitation of processing under certain circumstances.
Data Sharing & Third Parties
Limited, secure sharing only with trusted partners under strict data protection agreements
Cloud Infrastructure
AWS (Amazon Web Services) for secure, HIPAA-compliant hosting and data storage.
Communication Services
Twilio for phone and SMS services, under Business Associate Agreement.
Security Monitoring
Security partners for threat detection and incident response capabilities.
Privacy Requests & Questions
Exercise your privacy rights or get answers to your data protection questions
Common Requests:
- Data access and portability requests
- Data correction and deletion requests
- Privacy impact assessments
- Business Associate Agreements
Privacy-First AI for Your Practice
Experience the most privacy-conscious AI receptionist platform. Start your free trial with complete data protection and HIPAA compliance from day one.