"Was very good! Very quick with getting us in actual seats and going through the steps of what they are doing. Also able to speak English and Spanish and help explain things clearly, also very nice people! :)..."

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places/ChIJ_Qes9Y4Kw4kR08QmT6xLRCA/reviews/Ci9DQUlRQUNvZENodHljRjlvT2pRMUxYVkhYekkwTWtZNWJDMTVhMkkzUW1KaVgyYxAB

Was very good! Very quick with getting us in actual seats and going through the steps of what they are doing. Also able to speak English and Spanish and help explain things clearly, also very nice people! :)

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What a great experience. It felt so easy to make my decision. From the front desk to the consultation very nice and professional. Informative and clean. You just want to be there. Thank you to the Diamond Braces Group. Especially thank you to Valeria, Natalia, and Carla. They really helped me with my daughters new journey.

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Before booking here, understand your appointments will have major delays despite arriving early. The prolonged wait times experienced for scheduled appointments have unfortunately led to significant dissatisfaction. Such 2 hour extended delays in a professional setting are unacceptable and directly impact client perception. This level of service falls far below expected standards, diminishing the overall value of the engagement. Addressing these systemic issues is crucial to improving client experiences and rebuilding trust. Future efforts should prioritize efficient scheduling and attentive client management to rectify these service failures. Despite the significant delay, no apology or acknowledgment was offered for the extended wait time. Furthermore, there was a lack of courtesy in failing to notify of the appointment's tardiness. This communication breakdown resulted in an inconvenience for all parties involved. Professional conduct necessitates timely updates, especially when schedules are disrupted. Such oversights can negatively impact client perception and satisfaction. There was no immediate assistance available for rescheduling the appointment. Consequently, the earliest possibility to make alternative arrangements was not available for an additional three weeks.
Despite having a wonderful staff. Optimizing schedule management needs to be addressed. Effective solutions for appointment management are crucial to prevent these kinds of disruptions.

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Dr. Benjamin is cool. He’s there on Mondays and won’t force extra X-rays or unnecessary procedures you don’t want. The other lady not as much.  Fight for your rights.  You don’t need all that radiation around your kid’s delicate brain stem  all the time.  If you do get radiated, take Astaxanthin to pull that stuff out of your body.  Otherwise a great and affordable place to get straighter teeth.

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The service was terrible, and it took almost two hours to be seen. They have terrible customer service, and their professionalism is absolutely disgusting.The service experienced was exceptionally slow, with an unacceptable wait time of nearly two hours. This lengthy delay significantly impacted the overall customer experience. The provided customer service was notably poor, failing to meet basic expectations. Furthermore, the professional conduct observed during the interaction was disappointing. Addressing these critical areas is essential for improving future service delivery.

Diamond Braces Orthodontist: Braces & Invisalign

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