Toms River

"I am not fond of going to the dentist, but one of my caps broke off and I had to have it fixed.
My son recommended ROTEM Dental and they got me in quickly.
I was in and out in about an hour with a new temporary cap in place.
The staff is friendly and calmed my fears. Dr. Rotem was marvelous. He expl..."

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places/ChIJJeKP5PudwYkRztZtETZ5OLg/reviews/Ci9DQUlRQUNvZENodHljRjlvT25odGRETTJVM0ZyTkc5NE0weDZNQzFxVkZKamMxRRAB

I am not fond of going to the dentist, but one of my caps broke off and I had to have it fixed.
My son recommended ROTEM Dental and they got me in quickly.
I was in and out in about an hour with a new temporary cap in place.
The staff is friendly and calmed my fears. Dr. Rotem was marvelous. He explained everything he was doing.
Thank you ROTEM for making me feel at home.
Highly recommend!

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From the initial phone call to the day of my appointment, the staff at Rotem Dental was friendly and pleasant. The hygienist, Bonny, was kind, attentive, and took her time listening to my dental needs. Dr. Feliz was compassionate and knowledgeable, carefully reviewing my dental history and helping me find a specialist for ongoing numbness from a previous surgery. I am very satisfied with the professionalism and care I received. Thank you everyone at Rotem Dental!

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I called in for some emergency dental work and they were able to get me in within the same hour of calling. They went over all of the best options for my specific situation and it was taken care of same day. For my first time ever going there I was extremely pleased with the service and the prompt actions.

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As a new patient I was very impressed with the interaction from making my appointment and timely scheduling. The office is modern and spotless. The staff is friendly and polite and professional. You feel welcomed and appreciated. The office has state of the art equipment which make diagnostic on point.  I would recommend my friends and family.

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Update:
I contacted Rotem again today and was told they would waive the charge and send me my X-rays for free as long as I took down my negative review. They also repeatedly asked me to confirm in writing that I would remove the review before sending my records. I ultimately received my X-rays after agreeing to update my review once they were received. I do appreciate that they followed through and sent the records.

That said, I believe it’s important to note that conditioning access to medical records or fee waivers on altering or removing an honest review may raise concerns under the Consumer Review Fairness Act, which protects consumers’ rights to share truthful experiences. Patients should be able to access their medical information without being pressured to modify or retract their feedback.

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I had been to Rotem Dental Care in the past and had a pleasant experience, but unfortunately, this most recent visit was very disappointing. It had been about two years since my last appointment, so I was told I was considered a new patient. I checked in, filled out paperwork, completed X-rays, and was taken back for my exam.

The dental hygienist, Jessica, began explaining the plan for the visit, but paused to “check something.” She then asked about my medical history, specifically my immunodeficiency. After going back and forth with the doctor (whom I was never given the opportunity to speak with directly), I was told the office could not treat me due to a potential risk of infection and that the doctor’s “license would be on the line” if I became ill.

I was informed I needed to be premedicated with antibiotics, which was surprising since I have never been required to do so in the past, including during previous visits to this same office. The hygienist referenced nearly two-year-old paperwork from my doctor and dismissed my clarification that antibiotics are only necessary before surgery, which was not being performed that day. This was especially confusing since I was being treated as a new patient, so why rely on records that are nearly two years old? If my file is considered new, then any old documentation should be considered out of date.

She then suggested I call my doctor on a Saturday, which would have required using the emergency line for a non-urgent matter. Additionally, Jessica made comments I found unprofessional, such as saying “Don’t shoot the messenger” when informing me I could not be treated. I also observed that when she left the room to speak with the doctor, she left other patient’s information visible on the computer screen, which raises privacy concerns.

Rotem contacted me six times before my appointment by phone, text, and email, yet never mentioned any need for premedication. After I was turned away without care, I asked for copies of my records and was told there would be a charge. I also asked to speak with a supervisor and was told someone would call me that same day. No one did.

I called again on Monday and was told the supervisor was on vacation, but the patient coordinator I spoke with said he would call me back by the end of the day Tuesday and asked I send an email describing my experience. I sent the email, but he never followed up. I called again Wednesday and spoke with a third, different patient coordinator who told me the supervisor had returned and would call me. Once again, no one called.

This ongoing lack of follow-through has now delayed my ability to continue care with a new dentist since I still don’t have my records.

Overall, the experience was disorganized, unprofessional, and frustrating from start to finish. I cannot recommend this office to others.

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